Shipping Policy

About tile shipping

Enhance your space with our versatile tile shipping options. Choose from a variety of shapes, sizes, and finishes to suit any design aesthetic, from contemporary to classic. Our collection offers durable materials and timeless patterns, providing both function and style. Consider pairing these tiles with complementary accents for a cohesive look.

Key considerations

  • Assess your space and desired visual impact before selecting tile shipping.
  • Explore installation guidance and maintenance tips to prolong the beauty of your tiles.
  • Combine textures and patterns to create a unique focal point in kitchens, bathrooms or entryways.

Order Fulfillment Times

Sample orders ship in 1-3 business days.

In stock items ship in 1-7 business days.

Our Made to order patterns have a lead time of 3-5 weeks prior to shipping (subject to change)

Expedited shipping is available upon request, please email customerservice@mosaictile.com

Transit Times

Transit times just got faster. For the average transit time to your location from our TX warehouse, please view the transit map below:

PLEASE NOTE: Postal packages ship out daily and have an average 2-3 days in transit for Priority shipping, but U.S. Postal transit times are NOT guaranteed. If you have a time-sensitive order, please choose the appropriate UPS shipping option.

Damaged Shipments

We insist on quality products for our clients, and insure all shipments (except samples) for that reason. If you receive an order that has been damaged in shipping, please keep the package intact just as it arrived, and call (936) 239-9471 or send an email which includes your Order ID# to customerservice@mosaictile.com

If you have questions about ordering that are not answered on our website, or need a special shipping quote please give us a call at (936) 239-9471 or email customerservice@mosaictile.com 

Our office hours are Monday through Friday, 9:00am -5:00pm CST.

Other questions?

If you have additional questions that are not answered on our website, please feel free to contact us by email